VICE
PRESIDENT
ENTERPRISE BUSINESS CONTINUITY
FIDELITY RISK OVERSIGHT
Michael Gaquin
(617) 275-1948
  • Developed and implemented the post-September 11, 2001 Global Continuity Strategy; Initiative included the establishment of risk-based planning assumptions, firm-wide expansion of the alternate site portfolio, and broadening of firm-wide event management protocols across all categories of risk.

  • Directed the expansion of the corporate alternate site portfolio across all production regions, including the establishment of a cross-discipline risk-based evaluation, selection, and implementation process.

  • Led a firm-wide event management initiative, designed to integrate the existing multiple, varied, and fragmented event management processes into a coordinated model providing consistency in communications, actions, and remedies; Involved establishing a consistent, coordinated, and integrated approach to continuity scenario analysis to achieve optimized risk mitigation.

  • Established the Business Continuity Council, a cross-company group of continuity planners designed to analyze top risks, exchange ideas and information, conduct incident reviews, and collaborate with business partners with a focus on risk interdependencies.

Responsible for overseeing the development, implementation, and maintenance of the firm-wide business continuity program, including program strategy, alternate site readiness, and firm-wide event management, including all communications to the Board of Trustees on all matters related to business continuity.

ACHEIVEMENTS
GENERAL
  • Led the development and implementation of the post-September 11, 2001 Global Resiliency Strategy. A firm wide initiative that resulted in significantly reduced risk exposure to employee life/safety risk and continuity of operations risk

  • Successfully directed the enterprise wide integration of the business continuity and disaster recovery disciplines which resulted in significantly reduced risk exposure, firm wide continuity cost savings of 22% and firm wide productivity gains of 27%

BUSINESS PROCESS
  • Directed the development and implementation of an automated Business Continuity Planning Tool Initiative that resulted in firm wide productivity gains of 88%.

  • Successfully led the Firm wide Integrated Testing Initiative which resulted in significantly reduced risk exposure, firm wide cost savings of 18% and firm wide productivity gains of 33%

  • Led a firm-wide Event Management Initiative successfully integrating the existing multiple, varied, and fragmented event management processes into a coordinated model resulting in significantly reduced business impact exposure, firm wide cost savings of 27% and firm wide productivity gains of 35%

CLIENTS
  • Successfully managed critical relationships with senior internal clients: Fidelity Operating Committee Members, Fidelity senior leadership, Fidelity Audit Committee, Fidelity Mutual Fund Board of Directors

  • Successfully managed critical external relationships: Key institutional clients, Securities and Exchange Commission (SEC), National Association of Securities Dealers (NASD), Office of the Comptroller of the Currency (OCC)

BUDGETS
  • Responsible for an operating budget of 5MM

  • Responsible for the successfully management and execution of the Business Continuity Planning Tool Initiative budget of 10MM

STAFFING / STAFF DEVELOPMENT
  • Managed and led a team of twelve business continuity professionals responsible for the oversight and support of the enterprise wide continuity program; Comprising a distributed community of 280 Business Continuity Planners

  • Managed outsourced resources in support of our business continuity program; Software developers, property managers, testing vendors, etc.

  • Successfully implemented Reduction-in-Force initiatives at the corporate level of 25% reduction in business continuity personnel while simultaneously improving productivity through elimination of duplication and work re-alignment programs

MISCELLANEOUS
  • Led the crisis management efforts associated with:

    • 9/11/2001

      • Led the firm wide effort to successfully secure, shelter-in-place and evacuate 252 employees during the height of the devastation in New York City resulting in no loss of life

      • Led the effort to successfully relocate business operations from New York City to New Hampshire while maintaining continuity of business operations